Privacy Policy

1. Introduction

At Adwaso, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, store, and safeguard your information when you use our Website and services. By accessing or using our Website, you agree to the practices described here.

2. What Information We Collect

  1. Information You Provide

    When you register an account, place orders, or interact with us, you may provide us with:

    • Your name, email address, and telephone number
    • Business or company information (e.g., social media handles, refund policy, etc)
    • Profile preferences, account settings, and contact preferences
    • Product descriptions, images, pricing, store customization (for merchants)
  2. Information Collected Automatically

    As you use our Website and Services, we may collect certain technical and usage information automatically, including:

    • Device information (such as IP address, browser type, operating system)
    • Usage data (pages visited, features used, session durations, click patterns)
    • Performance and diagnostic data (error logs, API metrics, system performance)
    • Cookies and tracking technologies (to support functionality, analytics, preferences)
  3. Customer Data (Data from Your Customers)

    If you use our platform to run a store, you may collect or manage data about your customers. This may include:

    • Names, email addresses, telephone numbers, shipping addresses
    • Order history, transaction records, and purchase behavior
    • Communication and support interactions
    • Payment and refund data (processed through payment providers)

    As the merchant using our platform, you are the data controller for your customer data; we act as a data processor on your behalf.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To set up, maintain, and authenticate your account, and provide our core services
  • To process payments, orders, refunds, and manage transactions
  • To offer customer support and respond to your inquiries
  • To send you notifications regarding service changes, updates, or maintenance
  • To send you marketing communications, when you have given consent
  • To analyze usage patterns, monitor performance, and improve our Website and services
  • To detect, prevent, and respond to fraud, misuse, security incidents, or violations of our terms
  • To comply with legal obligations, regulatory requests, or lawful requests by public authorities

4. How We Share Information

We may share your information in the following ways:

  1. With Service Providers

    We may engage trusted third-party providers (e.g., payment processors, hosting providers, analytics services) to perform functions on our behalf. These parties are contractually bound to use your information only as necessary to deliver services to us.

  2. For Legal Compliance

    We may disclose your information if required to do so by law, court order, regulatory authority, or as requested by government agencies. We may disclose data to authorities investigating potential violations of laws.

  3. Business Transfers

    If we undergo a business transaction such as a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, subject to similar privacy protections.

  4. With Your Consent or at Your Direction

    We may share your information with third parties when you direct us to do so or when you explicitly give consent.

  5. For Your Customers' Data

    As part of your use of our platform, your customers' data may be shared with:

    • Payment processors (for transaction handling)
    • Fulfillment and shipping providers (to deliver goods)
    • Apps or integrations you enable in your store environment

5. Data Retention

We retain your personal information only for as long as needed to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account information is retained while your account is active or as needed for legal obligations
  • Customer data you process via our platform is retained while you maintain your account or as you direct

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate or incomplete information
  • Deletion of your personal information
  • Restriction or objection to certain processing activities
  • Data portability (receiving your data in a structured, machine-readable format)
  • Withdrawal of consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided at the end of this Policy.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take steps to ensure adequate protection for your data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Policy on our Website and, where appropriate, by email or other means.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@adwaso.com

Phone: +233241726707, +233276813207