Terms of Use / Service

Welcome to Adwaso. These Terms of Use (“Terms”) govern your access to and use of the Adwaso website, platform, and related services (collectively, the “Service” or “Adwaso”) operated by us. By accessing or using Adwaso, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you are not authorized to use the Service.

1. Definitions

  • User, you, and your refer to any individual or entity accessing or using the Service.
  • Merchant means a user who uses the Service to create, manage, or operate an online store through Adwaso.
  • Customer means an end consumer who purchases goods or services through a Merchant’s store on Adwaso.
  • Content means all data, text, images, audio, video, logos, graphics, listings, and other materials uploaded, posted, or otherwise made available via the Service.
  • Account means the user account created for access to the Service.

2. Acceptance of Terms

By creating an account, accessing, or using Adwaso in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and any other policies or guidelines we post (including our Privacy Policy). If you do not agree, you must not use the Service.

We may change or update these Terms from time to time. We will notify you of significant changes (for instance, by email or via a notice on the platform). Your continued use of the Service after changes constitutes acceptance of the revised Terms.

3. Eligibility

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and have full legal capacity to enter into binding contracts. By using the Service, you represent and warrant that you satisfy these requirements.

If you are using Adwaso on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

4. Account Registration and Security

  1. Registration
    • To use certain features of Adwaso, you must create an account and provide accurate, current, and complete information.
    • You agree to maintain and promptly update your registration information to keep it accurate.
  2. Credentials and Security
    • You are responsible for safeguarding your username, password, and any other credentials.
    • You must notify us immediately of any unauthorized use or breach of your credentials or account.
    • We may suspend or terminate access if we suspect any unauthorized or unsafe use of your account.
  3. Account Responsibility
    • All activities under your account (including those by users you permit) are your responsibility.
    • You agree not to share your account access with others, except as explicitly permitted by us.

5. Merchant Obligations and Conduct

If you use Adwaso as a Merchant (i.e., to operate an online store):

  1. Compliance with Laws
    • You must comply with all applicable local, national, and international laws, rules, and regulations.
    • You are responsible for obtaining all required licenses, permits, or registrations for your business.
  2. Products, Listings, and Descriptions
    • You must provide accurate, clear, and honest descriptions of goods or services.
    • You must honor your stated return, refund, and shipping policies.
    • You must not list or sell prohibited or restricted items.
  3. Customer Service and Communications
    • You must respond to customer inquiries, complaints, returns, and refunds in a timely and professional manner.
    • You must not use deceptive, misleading, harassing, or abusive practices.
  4. Third-Party Links, Payment Processors, and Integrations
    • If you integrate with third-party services, you are responsible for complying with their terms.
    • You grant us a license to display and use your store content as needed to provide the Service.
  5. Prohibited Conduct

    You must not use Adwaso to:

    • Engage in fraud, money laundering, or any unlawful activity.
    • Infringe intellectual property or other rights.
    • Transmit harmful code, spam, or unsolicited communications.
    • Impersonate others or misrepresent your affiliation.
    • Attempt to breach security controls.
    • Sell illegal goods or substances.

6. Payment, Fees, and Billing

  1. Service Fees
    • Use of Adwaso may require payment of subscription or transaction fees.
    • Fees are due and payable according to your plan.
    • Unless otherwise specified, fees are non-refundable.
  2. Payment Processing
    • We may use third-party processors to facilitate transactions.
    • Your use of payment services is subject to their terms.
    • We may withhold or refuse payment if fraud or violations are suspected.
  3. Taxes
    • You are responsible for determining, collecting, and remitting applicable taxes.
    • We are not responsible for your tax obligations, except as required by law.

7. Intellectual Property

  1. Our Content and Rights
    • All trademarks, logos, design, software, and other elements of Adwaso are our property or licensed to us.
    • You may not reproduce, distribute, or create derivative works from our content except as permitted by us.
  2. Your Content and User Data
    • You retain ownership of content you upload or make available through the Service.
    • You grant us a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, modify, and display your content as needed.
  3. User Content Responsibilities
    • You represent that your content does not infringe on the rights of others.
    • You are solely responsible for the content you upload or publish.

8. Data, Privacy, and Security

  1. Data Collection and Use
    • We collect and process data in accordance with our Privacy Policy.
    • You must comply with applicable data protection laws when handling customer data.
  2. Security Measures
    • We maintain reasonable safeguards to protect data.
    • You must also take steps to protect your account and customer data.
  3. Data Retention, Backups, and Exporting
    • We may retain backups of data for a limited period.
    • Upon termination, we may provide data export but are not obligated to retain data indefinitely.

9. Service Availability, Modifications, and Updates

  1. Availability
    • We aim to provide reliable access but do not guarantee uninterrupted service.
    • We may schedule maintenance or suspend service temporarily.
  2. Modifications and Feature Changes
    • We may add, remove, or change features at any time.
    • We may limit usage or impose quotas as needed.
  3. Notifications
    • We will make reasonable efforts to notify you of material changes or interruptions.

10. Termination, Suspension, and Account Closure

  1. Termination by You
    • You may terminate your account anytime via settings or support.
    • Termination does not relieve obligations incurred before termination.
  2. Suspension or Termination by Us
    • We may suspend or terminate accounts for breaches, policy violations, or harmful behavior.
    • We may terminate accounts for business reasons, such as discontinuing a service.
  3. Effect of Termination
    • Your right to access or use the Service ceases immediately.
    • We may delete or disable access to your content after a grace period.
    • Certain clauses (indemnification, disclaimers, limitations) survive termination.
    4. Effect of Termination
    • Your right to access or use the Service ceases immediately.
    • We may delete or disable access to your content after a grace period.
    • Certain clauses (indemnification, disclaimers, limitations) survive termination.

14. General Provisions

  1. Entire Agreement

    These Terms (together with any policies or guidelines referenced herein) constitute the entire agreement between you and us regarding the Service and supersede any prior agreements or understandings.

  2. Severability

    If any provision of these Terms is found invalid or unenforceable by a court, the remainder of the Terms will remain in full force and effect, and the invalid provision will be modified to the extent necessary to make it enforceable while preserving the parties' intent.

  3. Waiver

    Our failure to enforce any right or provision in these Terms does not constitute a waiver of such right or provision unless made in writing and signed by an authorized representative.

  4. Assignment

    You may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign our rights or delegate our obligations under these Terms.

  5. Notices

    We may send notices or communications to you via email or through the Service interface. You consent to receiving notices electronically and agree that such communication satisfies any legal requirement for written notice.

  6. Relationship of the Parties

    Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.

  7. Force Majeure

    We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of government, pandemics, or internet outages. In such cases, we may suspend performance until the event is resolved.

  8. English Language

    These Terms are drafted in English. If translated into another language, the English version will control in the event of any inconsistency.

15. Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us at:

Email: support@adwaso.com

Phone: +233241726707, +233276813207